How can we help?
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Happiest Baby App
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Getting Started With SNOO
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Purchase and Return Questions
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Accessories and Other Products
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Sleep Support
Happiest Baby App
Premium Subscription
- Why is the 2-week trial for the subscription no longer available?
- I did not automatically receive a Premium Subscription for free, however I bought the SNOO from Happiest Baby (or an authorized partner) and am the first user. What should I do?
- How do I purchase a Premium Subscription to the App?
- What is the difference between the Free and Premium versions of the Happiest Baby App?
- How do I cancel my paid Premium Subscription?
- What are the benefits of the Happiest Baby App Premium Subscription after my baby outgrows SNOO?
Tracker
- How do I edit a measurement?
- How do I track growth with the Happiest Baby App?
- How do I change the units of measurement on my Tracker?
- How do I track pumping sessions with the Happiest Baby App?
- How do I edit a pumping session?
- How can I zoom in on my Log for more details?
Troubleshooting
- Is the SNOO App being discontinued?
- How can I delete my Happiest Baby Account?
- Can I disable SNOO's Wi-Fi®?
- How do I reboot my SNOO?
- My Wi-Fi® password isn’t being accepted in the pairing process. What should I do?
- I misspelled my email address in the App. How can I fix it?
SNOO Features
- I want to read a Sleep Tip again. Where can I find it?
- How can I use the Happiest Baby App with twins or multiples?
- Can I control SNOO from my Apple Watch?
- SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?
- What is the Weaning Feature and when should I use it?
- How do I enable the Weaning feature?
How to Set up Mobile App
- How do I set up my account and baby’s profile in the Happiest Baby App?
- Can I pair multiple SNOOs to a single account?
- How do I navigate through the Happiest Baby App?
- What does the Happiest Baby App do?
- Can SNOO or SNOObie sync with multiple mobile devices?
- Can I set up my device with Bluetooth?
Getting Started With SNOO
All About SNOO
- Can I use SNOO with my newborn?
- Can I use SNOO if my baby spits up a lot?
- How can I clean my SNOO?
- How do you store SNOO when not in use?
- SNOO User Guide
- Can I use SNOO without wireless connection?
Setting Up and Using SNOO
- Why is my SNOO activity button flashing white?
- Can I turn off SNOO's white noise?
- Can I use SNOO without the legs?
- Should the SNOO mattress pad always be used with a fitted sheet?
- Do I have to use the mattress provided with SNOO?
- Why does my SNOO “timeout” after Level 4?
Purchase and Return Questions
Order & Shipping Information
- Can orders be shipped to an APO/FPO addresses?
- When will my credit card be charged?
- Can I cancel or modify my order?
- Can I order by telephone?
- Do you offer delayed shipping, and how does it work?
- How long will it take to process my refund?
Returns, Exchanges, & Warranty
Accessories and Other Products
SNOObie
- Why does SNOObie’s volume automatically lower when taken off the charging dock?
- Can I use SNOObie with the free Happiest Baby App?
- Is SNOObie responsive?
- SNOObie User Guide
- Is SNOObie controlled by Bluetooth or Wi-Fi®?
- Is SNOObie responsive?
SNOO Accessories
- What are the best temperatures for SNOO Comforter Sack?
- How does SNOO Comforter Sack differ from the original SNOO Sack?
- Does the SNOO sack come in different colours?
- Setting up Shoo
- What is the height of the SNOO Low Legs?
- Does the SNOO Sack come in different sizes?
Sleepea
- What are the best temperatures for Sleepea Comforter Swaddle?
- How does Sleepea Comforter Swaddle differ from the original Sleepea?
- Does Sleepea come in different colours?
- What is the return policy for Sleepea?
- How should I wash Sleepea?
- What are the Sleepea swaddles made from?
SNOObear
Sky Mobile
- How do you set up the mobile?
- Will the mobile prevent my baby from sleeping?
- What is the mobile made of?
- How do I clean the mobile?
- Can my baby play with the mobile?
- How do I remove the mobile from SNOO?
Books, DVDs, Streaming and Gift Cards
- Can I share my streaming?
- Can I change my email address for my streaming video?
- Can I get a refund on the streaming video I purchased?
- What videos are available to stream?
- What if I did not receive the video link email?
- How do I download an MP3 on my device?
Support
Sleep Support
Starting Out In SNOO
- What are the benefits of a sleep consultation?
- How can I get started with a sleep consultation?
- Top Tips for Great Sleep In SNOO!
- Tips for Babies 8 Weeks and Older
- Should my baby always sleep in SNOO, or just at night?
- What if my baby will not calm or fall asleep in the SNOO?
Feeding Help
Maintaining Great Sleep
- How can I make my baby be happier and sleep longer in SNOO?
- What is the 3-Month Sleep Regression?
- Why is my baby awaking every couple of hours in SNOO?
- Is too much sleep for a baby ever a concern?
- How can I aid my baby's sleep in SNOO?
- If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?
