SNOO Smart Sleeper
Sleepea Swaddles
SNOO Accessories
Baby
Toddler
Parent
How can we help?
-
Happiest Baby App
-
Getting Started With SNOO
-
Purchase and Return Questions
-
Accessories and Other Products
-
SNOO App
-
Sleep Support
Happiest Baby App
Troubleshooting
- Can I disable SNOO's Wi-Fi®?
- How do I reboot my SNOO?
- My Wi-Fi® password isn’t being accepted in the pairing process. What should I do?
- I misspelled my email address in the App. How can I fix it?
- I forgot my login. How can I retrieve it?
- How do I unpair my SNOO?
Mobile App Features
- SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?
- What is the Weaning Feature and when should I use it?
- How do I enable the Weaning Feature?
- What is the Motion Limiter setting?
- How do I use the Car Ride Mode?
- Can I set white noise to play outside of a SNOO session?
How to Set up Mobile App
- What does the Happiest Baby App do?
- What is the difference between the new Happiest Baby App and the previous SNOO App?
- Can SNOO or SNOObie sync with multiple mobile devices?
- Can I set up my device with Bluetooth?
- What devices support the Happiest Baby App?
- How do I pair my SNOO to the App?
Getting Started With SNOO
All About SNOO
- How can I clean my SNOO?
- How do you store SNOO when not in use?
- User Guide
- Can I use SNOO without wireless connection?
- What is the maximum baby weight and age for using SNOO?
- Is SNOO portable so that I can use it in other rooms of my home?
Setting Up and Using SNOO
- Why is my SNOO activity button flashing white?
- Can I turn off SNOO's white noise?
- Can I use SNOO without the legs?
- Should the SNOO mattress pad always be used with a fitted sheet?
- Do I have to use the mattress provided with SNOO?
- Why does my SNOO “timeout” after Level 4?
Purchase and Return Questions
Order & Shipping Information
- Can orders be shipped to an APO/FPO addresses?
- When will my credit card be charged?
- Can I cancel or modify my order?
- Can I order by telephone?
- Do you offer delayed shipping, and how does it work?
- How long will it take to process my refund?
Returns, Exchanges, & Warranty
Accessories and Other Products
SNOObie
- Is SNOObie responsive?
- SNOObie User Guide
- Is SNOObie controlled by Bluetooth or Wi-Fi®?
- Is SNOObie responsive?
- How do I set an end time for my SNOObie routine?
- How do I charge SNOObie?
SNOO Accessories
- What are the best temperatures for SNOO Comforter Sack?
- How does SNOO Comforter Sack differ from the original SNOO Sack?
- Does the SNOO sack come in different colours?
- Setting up Shoo
- What is the height of the SNOO Low Legs?
- Does the SNOO Sack come in different sizes?
Sleepea
- What are the best temperatures for Sleepea Comforter Swaddle?
- How does Sleepea Comforter Swaddle differ from the original Sleepea?
- Does Sleepea come in different colours?
- What is the return policy for Sleepea?
- How should I wash Sleepea?
- What are the Sleepea swaddles made from?
SNOObear
Sky Mobile
- How do you set up the mobile?
- Will the mobile prevent my baby from sleeping?
- What is the mobile made of?
- How do I clean the mobile?
- Can my baby play with the mobile?
- How do I remove the mobile from SNOO?
Books, DVDs, Streaming and Gift Cards
- Can I share my streaming?
- Can I change my email address for my streaming video?
- Can I get a refund on the streaming video I purchased?
- What videos are available to stream?
- What if I did not receive the video link email?
- How do I download an MP3 on my device?
Support
SNOO App
How to Setup the Mobile App
- Is the Happiest Baby App replacing the SNOO App?
- Why can I not see my Sleep Log Data or my Baby's name anymore?
- How do I change my Data Collection Preference in the SNOO App?
- What does the SNOO App do?
- Where can I download the SNOO App?
- What devices support the SNOO App?
Mobile App Features
- Which SNOO App features do parents love the most?
- SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?
- How can I use the SNOO App with Twins or Multiples?
- Can I adjust the white noise volume on SNOO?
- How do I use the Change Baseline feature?
- What is the Motion Limiter setting?
Troubleshooting
- The SNOO App Keeps Asking Me to “Enable Location”?
- I am getting the error “Cannot Join SNOO Network." What should I do?
- I am getting the error message, “SNOO cannot connect.” What should I do?
- How do I know if the Weaning mode has been turned on?
- Why is my SNOO still going past level 2 with Motion Limiter on?
- How do I reset my SNOO?
Sleep Support
Starting Out In SNOO
- Top Tips for Great Sleep In SNOO!
- Tips for Babies 8 Weeks and Older
- Should my baby always sleep in SNOO, or just at night?
- What if my baby will not calm or fall asleep in the SNOO?
- How long should I wait for SNOO to "do its thing" before intervening when my baby is crying?
- Should my baby be asleep or awake when I put them in SNOO?
