I am getting the error “Can’t Join SNOO Network”. What should I do?

We are sorry to hear that you are having trouble connecting! If you receive this error during the pairing process, the following may have occurred:

• SNOO turned off its Wi-Fi® access point. This is done for increased security.
• The Wi-Fi® signal is too low or there is some interference
• The password to your Wi-Fi® network was changed
• You replaced your Wi-Fi® router
• Your mobile device’s Wi-Fi® is turned off

To troubleshoot on an Android device:

1. Make sure SNOO’s Wi-Fi® button is pressed in
2. Reboot your SNOO (unplug for 30 seconds and then plug back in, and wait until the Activity Button glows the constant white light)
3. Open the App and follow the on-screen prompts until you reach the Finishing Setup screen
4. At the Connect to device pop-up, click Connect, and continue with pairing

To troubleshoot on an iOS device:

1. Make sure SNOO’s Wi-Fi® button is pressed in
2. Reboot your SNOO (unplug for 30 seconds and then plug back in, and wait until the Activity Button glows the constant white light)
3. Open the App and follow the on-screen prompts, and at the screen Connect your device to SNOO, click Connect to SNOO
4. Follow further on-screen prompts until you reach the Finishing Setup screen

Please make sure you have the latest version of the App. The latest is always available from the Apple® App Store or Google Play®.