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Why does my SNOO “timeout” after Level 4?

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Happiest Customer Care Team

When SNOO’s highest level of sound and motion fails to aid fussing, it usually means that the baby needs YOUR help, like a feeding, nappy change or a cuddle. That is why we designed SNOO to stop – or 'time out' – if fussing is not calmed after a couple of minutes. When SNOO times out, the sound and motion will stop, and you will receive an App notification.

Note: Don’t wait for SNOO to 'timeout'. When SNOO calms fussing, it usually happens within 60 seconds. So, if a minute of faster rocking has not worked, it usually means your baby is hungry or uncomfortable.

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Disclaimer: The information on our site is NOT medical advice for any specific person or condition. It is only meant as general information. If you have any medical questions and concerns about your child or yourself, please contact your health provider.

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