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  3. Troubleshooting

Troubleshooting

  • I am getting the error “Cannot Join SNOO Network." What should I do?
  • I am getting the error message, “SNOO cannot connect.” What should I do?
  • How do I know if the Weaning mode has been turned on?
  • Why is my SNOO still going past level 2 with Motion Limiter on?
  • How do I reset my SNOO?
  • I forgot my log in. How can I retrieve it?
  • I misspelled my email address in the Mobile App. How can I fix it?
  • My SNOO device password is not being accepted in the pairing process. What should I do?
  • How do I reboot my SNOO?
  • Can I disable SNOO's Wi-Fi?
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